Shipping

Shipping Policy:

Thank you for choosing The Sensory Supply! We're thrilled to offer free shipping across Canada on all orders excluding some imported items and duties where applicable. Please review the following details regarding our shipping policy, including special conditions for remote locations. Please also refer to our product pages for specific return policies on specific products.

Free Shipping Across Canada:

  • We provide free standard shipping on all orders within Canada.
  • Orders are typically processed and shipped within 1-2 business days, excluding weekends and holidays.
  • Estimated delivery times vary depending on the destination and shipping method selected during checkout.
  • Tracking information will be provided by email once your order has been shipped.

Special Conditions for Remote Locations:

  • While we strive to offer free shipping to all Canadian customers, certain remote areas may incur additional shipping charges or experience longer delivery times due to logistical challenges.
  • Remote locations include but are not limited to:
    1. Northern regions of Yukon, Northwest Territories, and Nunavut
    2. Coastal and island communities such as Haida Gwaii (BC), Labrador, and Cape Breton (NS)
    3. Far-flung regions in Newfoundland and Labrador, including Labrador City and Happy Valley-Goose Bay
    4. Remote areas in northern Ontario and Quebec, including Moosonee and Kuujjuaq
    5. Some rural areas in Manitoba, Saskatchewan, and Alberta
  • Customers from these remote areas may be contacted after placing their order to discuss any additional shipping charges or to confirm delivery times.

Additional Information:

  • Expedited shipping options may be available for an additional fee for customers who require faster delivery.
  • We do not ship to PO boxes or international addresses outside of the United States at this time.
  • For any questions or concerns regarding shipping, please don't hesitate to contact our customer service team.

Note: Shipping policies are subject to change without prior notice. We appreciate your understanding and cooperation.